Terms and Conditions

Thank you for choosing to stay with Lazy Acre Log Cabins.  We appreciate your time to read our terms and conditions.

Your booking with Lazy Acre Log Cabins is subject to the Terms and Conditions outlined below. Before making a booking and paying a deposit it is YOUR RESPONSIBILITY to have read and understood these Terms and Conditions prior to booking your stay. We reserve the right to change all or part of these Terms and Conditions at any time. It is your responsibility to keep yourself updated with any changes via this page on our website.

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

Terms and Conditions below are for bookings made directly via the Lazy Acre Log Cabins website ACN- 622 838 199.

Your Obligations

• You must be at least 18 years of age to book any accommodation displayed on the website and Lazy Acre Log Cabins reserves the right to decline any booking unless proof of identification has been provided.
• All persons under 18 years old must be accompanied by at least one adult for the duration of any stay at accommodation.
• To make changes to your booking, you must contact Lazy Acre Log Cabins directly on 0418 516 555 or via email at info@lazyacre.com
• Reservations made via third party websites can only be changed by contacting the third partly directly, not Lazy Acre Log Cabins.

How to make your booking?

• Directly online www.lazyacre.com
• Email an enquiry through to info@lazyacre.com
• Call and speak to us on Mobile: 0488 516 555 or +613 5155 1323

Bookings & Quotes

Bookings can be made online at http://www.lazyacre.com or by calling Lazy Acre Log Cabins on 0418 516 555. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

Conditions of Occupancy

• Check in time is 1pm on the day of arrival.
• Check out time is by 9:30am on the day of departure.
• Noise to be restricted after 10.30 pm and before 8am.
• Guests are responsible for behaviour of visitors.
• Facilities are for Lazy Acre guests only.

Minimum Booking Periods

• Minimum booking periods apply in Mid Spring/Autumn and Peak Seasons and the July School holidays. Weekends in accommodation in the value season are a minimum of 2 nights.
• Long weekends out of school holidays are a minimum of 3 nights.
• December to 10th January is a minimum of 7 nights.
• All rates are subject to change without notice.
• * Mid-Season is Feb – Dec excluding School & Public holidays
  ** Shoulder Season is special events, school holiday and long weekends
  *** High Season from Dec 10th, Christmas, New Years, throughout January & Easter

Senior Cardholders

Enquire about our discounts on bookings for 5 nights or more. Not applicable in peak season or school holidays.

Early and Late Check-Out

• Early check-ins / late check-outs are subject to availability within 24 hours of arrival / departure date and may incur extra charges.
• Lazy Acre Log Cabins reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.
• Late checkouts are available upon request. Please contact Reception to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.
• An additional fee will be charged for early arrivals and late depatures.
• Arrival outside of the reception opening hours, Mon to Sun 9:30am to 5:30pm, please contact Lazy Acre Log Cabins to make arrangements for check–in.

Smoking

• Smoking is not permitted in the cabins. Where evidence of smoking is detected, by way of smell or residue in the room, a cleaning fee will be charged.
• All properties are non-smoking, failure to comply will result in a minimum $300 fine.
• Guests may also be liable for the loss of owner’s income from any future bookings affected by their actions.

Pay on Arrival Policy

• Guests can choose to make a payment at the time of booking or pay upon arrival. A valid credit card is required at time of booking however the full payment isn’t required until check-in. The amount debited will be the amount shown on our booking page.
• Depending upon the currency of the booking, your credit card’s currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
• Lazy Acre Log Cabins will require to process a pre-authorisation on this card in accordance to Lazy Acre Log Cabins policy and procedures.  This pre-authorisation will be held until such time as settlement by the same card occurs and/or per the card holder’s financial institution policy.
• A bond of $500 may be requested prior to guest booking commencement.  Refunded within 7 business days pending property condition at check out.

Photo Identification

• Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in.  This is required in order to verify your identify for Lazy Acre Log Cabins purposes and to protect the credit cardholder.
• A valid Australian driver’s license, Australian issues proof of age card or an international passport are all acceptable forms of photo identifications.  This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy, any personal information collected will be securely stored.

Method of Payment

• We accept payments made by EFTPOS, MasterCard or Visa credit cards.
• We do not accept American Express or Diners cards.
• A surcharge of 1.5% applies when making any payments with Visa and MasterCard.

Maximum Room Occupancy

The maximum number of guests per cabin is clearly specified on our website and via our online agent sites. Failure to book appropriate cabin/bed numbers for your group may result in members of your party being turned away and/or penalty charges.

Third Party Bookings

Bookings made through a third-party website are subject to the site’s terms and conditions. Please be aware these may differ from ours.

Extra Person Policy

• Cabins are sold on number of beds used basis, charges are applicable for additional guests. Guests will be automatically charged a fee if extra people are deemed to be staying without prior consent. Lazy Acre has strict maximum occupancy limits per cabin.
• Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

Child and Infant including Extra Person Policy

• All the cabin rates are based on two adults one bedroom.  Persons aged over 2 years old will be charged extra person rates for each person.
• Infant 0-2 years inclusive, Child 3-17 years inclusive, Adult 18 years and above. A maximum of one child is to share existing bedding with adult(s) in the one room only.  Additional bedding charges of $35 per person will apply per night where available.
• Each cabin on our website lets you know the maximum number of occupancy allowed per cabin, exceeding this number is strictly prohibited.  Any extra person will be advised to leave.  Due to law and fire safety regulations only, the maximum occupancy is allowed.
• No responsibility will be taken for children staying at or visiting the property.
• Children under the age of 10 years should not sleep on the top bed of a bunk.
• The parent, guardian, carer, and supervisor are responsible for the care conduct, behaviour and wellbeing of those children at all times, including acts and damage committed by children.
• We do not supply port-a-cot and highchairs.  Please ensure you arrange your infant’s equipment prior to arrival.

Changes and Cancellations
(excluding Peak Season Cancellations)

• Changes and cancellations are permitted up until 1pm AEST within 48 hours prior to arrival. For changes to, or cancellation of your booking, please contact Lazy Acre Log Cabins.
• Changes or cancellations notified less than 48 hours prior to arrival will be charged in full. No shows will also be charged in full.
• If notice of your cancellation is received and acknowledged, less than 30 days prior to your arrival date, your deposit is not refundable unless dates are fully rebooked.
• If a reservation is cancelled or altered within 10-30 days of arrival, your deposit is refunded, however a processing fee of $35 (inc. GST) will be incurred.
• Low Season – Cancellations inside 24 hours’ notice in relation to scheduled arrival dates are refundable, less a $30 (inc. GST) administration fee.
• Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
• In low season, your deposit may be transferred to another date in some circumstances, but not to another person.
• Mid Season – Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, less a $30 (inc. GST) administration fee.
• Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.
• Reservations made through a booking agency will upon cancellation attract booking agencies administration fee in addition to Lazy Acre Log Cabin fees and charges.
• All cancellations must be made in writing.

Peak Season and Public Holiday Cancellation
(Christmas, New Year, Easter and Public Holidays)

• For all bookings which fall in this tariff period full payments is require for confirmation.
• The total payment is non-refundable for any bookings cancelled that reflect a stay during peak periods. (Dec/Jan Public Holidays and Easter School Holidays).
• All prices are quoted in Australian dollars and include GST.
• Fees: Cancellations will incur a $35 administration fee which applies to each cabin booked, whether part of a group or not, across all holiday periods.
• Peak Season bookings: A non-refundable 50% deposit is required at the time of booking with the balance charged 30 days prior to arrival. Dates included are Local Festivals, School Holidays, Easter, Christmas and New Year Holidays.
• Cancellations notified 35 days or less to the arrival date, No Refund of any deposit paid.
• Reservations made through a booking agency will upon cancellation attract booking agencies administration fee in addition to Lazy Acre Log Cabins fees and charges.
• A bond of $500 may be requested prior to guest booking commencement.  Refunded within 7 business days pending property condition at check out.

No Show Policy

Guest’s failure to arrive on the scheduled date of arrival, will be deemed as a “No Show” and their reservation will be cancelled in accordance with Lazy Acre Log Cabins cancellation policy no refunds will be made to the guest and all the payment will be charged.

Loss of Keys

Loss of keys will incur a $95.00 replacement charge.

Damages and Theft

If you or any member or invitee of your group causes damage to the cabins, removes cabin property, injures other guests or their property, or otherwise breaches any of these terms, we reserve the right to:

• Cancel your reservation with immediate effect and reserve the right to evict guest from the premises.
• Retain all sums paid by you and/or charge you the full amount of your reservation.
• Charge for any damage, loss of revenue, missing cabin property, handling fees.
• Refuse future reservations from you and/or refuse you entry or accommodation at the property.
• All damage to goods and property plus loss of trade by guests’ or visitors must be paid for.

We will not be liable for any refund in such circumstances.

No Party Policy

• Lazy Acre Log Cabins has a strict “NO PARTY POLICY” to ensure our guests can enjoy their time with us and not be inconvenienced through noise or actions of others. We reserve the right to request people who are making too much noise at any time of the day or night to leave. No refunds will be applicable.
• The cabin is not to be used as a gathering place for partying. The property must not be used for unlawful purposes and guests are requested to adhere to the rules ensuring every guest peaceful enjoyment of the location as any disruptive behaviour will not be tolerated.
• Managers reserve the right to evict guests staying who have caused or are causing damage or disruption to the cabin and its guests. If the occupany ends or is terminated, the guest must immediately vacate the premises.
• Police may be called to investigate complaints of excessive noise or anti-social behaviour.

Right of refusal

• Lazy Acre Log Cabins, reserve the right to refuse return guests who have caused damage or disruption to the cabin and its guests on a previous stay and/or guests who have been evicted from other accommodation providers for same reasons or unlawful behaviour. Also, underage guests will be denied access to the cabin unless accompanied by a responsible parent or guardian for the duration of their stay.

We reserve the right to refuse a booking at any time from any person
reasonably believed to:

• Not be the person named on the booking request
• May cause damage to the property of the Park or other guests
• May exhibit socially unacceptable behaviour
• Be younger than 18 years and not accompanied by a responsible person over 18.

No pets

No pets are allowed on or about the property at any time.

No Crab Cooking Policy

• No Crab Cooking in cabins or onsite
• If evidence of stored crabs or crab nets are found in or outside the cabins then a cleaning fee of $500 will be charged.

Strong Odour Foods

All our cabins have cooking facilities and we ask guests to refrain from cooking strong odour foods in their cabins. This includes crabs and curried meals.  These smells permeate into bed linen, curtains, and drapes and in some instances, rooms cannot be occupied for up to a week. Cleaning charges and loss of income will be charged to guests’ credit cards in these instances, if a cabin is left uninhabitable after check-out due to strong odour we reserve the right to charge the guest a cleaning fee.

What is supplied in the cabin?

Lazy Acre Log Cabins is a Self-Catered accommodation fully equipped with cooktop and oven, full sized fridge, microwave, crockery, cutlery, TV, reverse cycle air- conditioning, ceiling fan in the lounge room, separate toilet and shower, separate laundry with washing machine, sink and clothesline. Linen and bath towels are provided in the cabins.

A small complimentary starter pack is also provided in our cabins with tea, coffee, sugar, milk, dishwashing liquid, soap, tissue, and a spare toilet roll. Once these items are used, they are not replenished. You can purchase extra’s at reception or buy them in bulk at the local supermarket.

Housekeeping Servicing

For all short and long stay guests’ cabins are not serviced daily. We do not provided in house cleaning services. An extra linen change can be arranged during your stay upon request and at additional service fee charged to guests credit card.

There is also a service fee charge of changing towels and linen per item.

We do not provide laundry services. All cabins are equipped with a washing machine, portable clothesline and an outside clothesline. There is a coin operated dryer for the guests on premises.

Cabins must left clean and tidy

The cabins must be left in a clean and tidy state with the kitchen cleaned and dishes put away before you vacate, and all rubbish removed in order to avoid additional charges. Any items in the cabin BROKEN, DAMAGED or left EXTREMELY DIRTY during a stay, guests will be charged the amount it costs to replace damaged item +$65 per hour cleaning fees to return the cabin to its original state. This includes stained bedding, towels, missing/damaged remotes, TV, lights & fixtures, stained furniture, iron burns on linen or carpets and food scraps on carpets. Excess cleaning or replacement of items removed from the cabin will be charged to the guest’s credit card or deducted from the guest’s bond or refundable deposit.

Refunds

We are not required to provide a refund for a change of mind or unscheduled departure.

Please note that we cannot offer refunds in the case of poor weather. Lazy Acre will not be held responsible for external environmental conditions outside your control such as:

• rain during a weekend getaway at the beach
• colder weather than expected during summer

Our Right To Cancel

• We may cancel your reservation at anytime with immediate effect by giving you written notice via email if you do not pay us when you are required to do so. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
• We may also cancel your reservation if an event outside of our control (including bushfires, flooding, and state of emergency) means that we are unable to make your cabin available to you. In such event we will contact you to let you know as soon as possible and if you have already paid for your cabin, we will refund your payment to you, or if you have not paid yet for your cabin, you will not have to make any payment to us.

Changes beyond our control

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

Travel Insurance

We strongly recommend you purchase travel insurance to cover any unforeseen circumstances including loss of deposit, cancellation fees, medical expenses, and loss of any personal belongings during the stay. Therefore, it is your responsibility to ensure you have adequate travel insurance for your journey.

Thank you for reading our Terms and Conditions. We look forward to meeting you soon!

The terms and conditions of booking are subject to change without notice.